Latest COVID-19 Information
We understand our guests may have questions about their experience with lululemon as we navigate the COVID-19 coronavirus pandemic. We will keep this section on our website updated frequently with latest developments. If you have a question that isn’t answered below, please contact our Guest Education Centre here.
Our Latest COVID-19 Updates: lulemon stores in France now open
For more details including updated opening hours, check the store locator.
Information last updated: 27/11//2020
Why did you decide to open your stores in France?
We reopened our lululemon stores 28th November following government guidelines. The well-being of our communities is our top priority and has been carefully considered in our decision to reopen. We continue to monitor guidance by public health agencies and experts to ensure the ongoing safety of our teams and our guests.
When will community classes and events be available again?
All of us at lululemon continue to pay close attention to the changing landscape and impact that Covid-19 is having on our communities across the globe.
With the safety of our guests, ambassadors and team as our number one priority, we have made the difficult decision that all IRL (in real events) will be paused until 2021.
We apologise for any inconvenience caused and appreciate your understanding that the health of our community always comes first.
We are committed to finding other ways to bring transformational experiences to our communities and we will keep you informed with updates in due course. In the meantime, we invite you to explore our online hub of at home yoga practices, meditations, and more and hope to see you at future events. Explore our online resources here.
Can I still shop online?
You sure can. Check our website for weekly product drops and our usual free standard shipping.
Can I use my in-store R+D Discount Online?
At this time, the discount is available in-store only.
Are you able to access my in-store purchase history?
Only stores have access to in-store purchase history at this time.
Will my order be delayed?
Please allow up to 2-3 business days for your order to dispatch and an additional 3-5 business days for shipping and allow 5-7 business days for returns to be processed once they arrive at our warehouse.
If you’ve already submitted an inquiry to our GEC to find out more information, sit tight—our team will get back to you with an update as soon as possible.
We appreciate your patience during this time, as we continue to support and prioritise the wellbeing and safety of our team.
Is there any risk to shopping online?
We’re following guidance issued by health authorities in regard to our people and business. The WHO has confirmed it is safe to receive packages from anywhere in the world, including an area where a coronavirus outbreak has been identified. See more info from the WHO here.
I cannot access my delivery point, can I cancel my order?
If your order was placed less than 1 hour ago, you can cancel your order in your 'Account' or if checked out as 'Guest' by putting in your order ID and email address used to place order.
If your order was placed over 1 hour ago or has been dispatched and is in transit, we are unable to process the cancellation.
The order will be returned to sender after three failed delivery attempts and your full order value will be refunded to your original method of payment. Please keep an eye on your tracking to follow the progress of your parcel.
Please allow 5-7 business days to process once the order has been returned to us and 3-10 business days for the money to show in your account.
I cannot access my delivery point, can I change my address?
UPS is unable to update the delivery unless there has already been a failed delivery attempt. UPS address updates will only work when the shipping address is incorrect, incomplete or the guest is not available to receive it. Please contact our Guest Education Centre here, or you can create a log In with UPS to request your own address update.
Can I still return my online order?
Yes. For online orders, our returns service is running as normal. Set up a return here.
For online orders, if you’d like to exchange your gear, you can do so in our stores only. We will not be able to initiate any exchanges from our Distribution Centre.
My question hasn’t been answered, who can I contact?
Above all, we are here to support you. If we haven’t answered your question above please get in touch with our Guest Education Centre here. Please note, our Educators are currently working remotely so response times may be longer than usual.
Be kind, move your bodies, and let’s take care of each other.