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Ordering & Payment

Ordering

Place an order for delivery to FR on www.lululemon.fr by selecting your products and completing our checkout process. You can check out as a guest, or you can create an account with us and save your address, payment methods and wish lists.

If you've placed on order on www.lululemon.fr and you have an account, you will still be able to see your order history by signing in and clicking on "Profile". You can also check your order and return status here.

You don't need to have an account to place an order. However, the benefit to creating an account is you can securely save your addresses, payment options and wish lists for quicker checkouts in the future and see your past order history.

Yes, the price shown at checkout is inclusive of all promotions and discounts applied. 



Once your order is processed and prepared for shipment you will receive a shipment confirmation email.


Once your order is placed, you’ll be sent an order confirmation email with your order number and details.

We are currently in the process of removing all pack slips from our online orders.


During the transition you may still receive a pack slip in your order.


Absolutely! Contact our Guest Education Centre here for help on placing your online order.


Yes; to download your VAT Invoice please log into your account, select your order, select ‘View Invoice’. If you checked out as guest, please use the Check Your Order form. Enter your order number and associated email address, select ‘View Invoice.

Keep in mind you can’t view your invoice until payment has been processed. If any items are returned the Invoice will be updated once a refund is processed.


Yes. We've taken several steps to ensure all information received from our customers online is secure.

You can cancel your order within 1 hour of the order being placed. This can be done through your account profile. If your order was placed over 1 hour ago or has been dispatched and is in transit, we are unable to process the cancellation. You will always have the option to return the order for a full refund once received.  

 

Payment

Acceptable payment methods include, but are not limited to, Visa, MasterCard, American Express, Visa Debit, JCB, Apple Pay, PayPal, UnionPay and the lululemon Gift Card. We cannot split payments between credit cards. However, we can accept payments split between a credit card and lululemon Gift Card(s).

A pre-authorisation is placed onto your credit card when your order is placed, however we don’t process the payment until the order is ready to ship. Once your order is placed you will be sent an order confirmation email with your order number and details. We will then process and package your order.

Once your order is sent for delivery, you will be charged and sent a delivery confirmation email. The pre-authorisation will drop in 7-10 business days.

Yes, your billing and delivery address can be different.

Treat your inbox to 10% off your first purchase.