This offer is made by lululemon athletica UK Ltd., Mezzanine Level, Eighty Strand, London, WC2R 0DT; for inquiries contact [email protected]. In order to take advantage of this offer and to use the promo code in this email for a 10% discount (“Offer”), you must visit one of the following lululemon webpages; https://www.lululemon.co.uk/en-gb/home, https://www.lululemon.de/de-de/home, https://www.lululemon.fr/fr-fr/home or https://www.eu.lululemon.com/en-lu/home https://www.lululemon.es/es-es/home.The Offer code must be applied on the ‘My Bag’ page in order to redeem the Offer. The Offer is only valid on full-priced lululemon products available online only at one of the following lululemon webpages; https://www.lululemon.co.uk/en-gb/home, https://www.lululemon.de/de-de/home, https://www.lululemon.fr/fr-fr/home, https://www.eu.lululemon.com/en-lu/home or https://www.lululemon.es/es-es/home. Please note this promotion cannot be redeemed in store. The Offer is valid on only one (1) transaction per customer up to a maximum purchase value of £1,000 for UK residents, and €1000 for European residents (including applicable value added tax), and before application of the Offer. Use of the Offer in conjunction with applicable purchases is subject to our Returns and Privacy policies and Terms of Sale, which are available online at Returns Policy, Terms of Sale and Privacy Policy. The Offer does not apply to the purchase of already marked-down (pre-discounted) products or lululemon products sold through third parties. The Offer is for the intended recipient only and the recipient may not forward the Offer to any other party. The Offer is non-transferable and cannot be combined with any other promotion, offers or discounts offered by lululemon. This offer cannot be redeemed against gift cards. The Offer is not applicable on prior purchases and is not valid on returns or exchanges. Products purchased using the Offer are not for commercial re-sale. lululemon reserves the right to cancel or change this Offer at any time.
This fair processing notice (“Notice”) explains how we process your personal data when you participate in the 10% Off Welcome Promotion (“Promotion”). lululemon athletica UK Ltd., Mezzanine Level, Eighty Strand, London, WC2R 0DT (“lululemon”, “we” or “us”) are the data controller for the personal data we process about you in connection with the Promotion.
Please read this Notice before entering the Promotion to make sure you understand how we process your personal data in connection with the Promotion. For more information about our privacy practices, please refer to our privacy policy available in our stores or on our website at https://www.lululemon.co.uk/en-gb/legal/privacy.html for UK residents or https://www.eu.lululemon.com/en-lu/content/privacy.html for EU resident (“Privacy Policy”). Please also refer to the Promotion Terms and Conditions above.
We need to collect personal data, such as your name and e-mail address, in order to process your Promotion. The legal basis for this processing is the performance of the agreement between you and lululemon related to the Promotion. We will also collect personal data, such as your name and e-mail address, when you sign up to receive our email newsletter, in order to offer you opportunities to purchase products or services that we believe may be of interest to you, by supplementing the information we collect about you with information from third parties (the legal basis for this processing is consent). We may also wish to further use your personal data in promotional or marketing materials. In this case, we will ask for your specific consent. We retain personal data only for as long as necessary to achieve the purpose for which such personal data was collected, unless a different retention period is required under applicable law.
We may disclose your personal data to our holding company, subsidiaries and affiliates, including lululemon athletica inc., lululemon usa inc. and lululemon athletica canada inc., for the purposes described above. Since our holding company, subsidiaries and affiliates are located around the world, please note that these disclosures involve cross-border transfers of your personal data. We may also disclose your personal data with applicable regulators or other authorities when we believe doing so is reasonably necessary to comply with applicable law or legal process (including requests from authorities), to respond to claims (including inquiries by you in connection with your purchases from lululemon), or to protect the rights, property or personal safety of lululemon, our users, employees or the public. For more information about the disclosure of your personal data, please refer to our Privacy Policy.
Please note that our websites and communications may contain links to third-party websites that are not controlled or operated by lululemon. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that lululemon does not accept any responsibility or liability for these policies. Please review these policies before you disclose any personal data when visiting such third-party websites.
Subject to certain limitations and exceptions, you have various legal rights regarding our processing of your personal data, which are set out in our Privacy Policy. These include the rights to revoke your consent and to object to processing (for example, you have the right to revoke your consent to receive the newsletter at any time by clicking on the “unsubscribe” link at the bottom of our newsletter emails).
1. WHO WE ARE.
lululemon, its entities, and affiliates (“lululemon”, “we”, “our”) sell lululemon products (“Products”) through lululemon-owned stores (each, a “Store”) and lululemon-operated websites (each, a “Site”).
Depending on where you’re using our Site or where you’re shopping with us in a Store, our customers (“you”, “your”, “Guest”) are entering into an agreement with:
· France - lululemon.fr is owned and operated by lululemon athletica FR SARL. This entity is based in France at 17, Rue Henry Monnier, 75009 Paris. VAT number is FR68797519501.
· Germany - lululemon.de is owned and operated by lululemon athletica DE GmbH. This entity is based in Germany at Wiesenhüttenstraße 11, 60329 Frankfurt am Main. VAT number is 045 238 31521.
· Spain – lululemon.es is owned and operated by lululemon athletica spain slu. This entity is based in Spain at Travessera de Gràcia, 11, planta 5, 08021 Barcelona. VAT number is B67789321.
· The EU Site - eu.lululemon.com is owned and operated by lululemon athletica ch gmbh. This entity is based in Switzerland at Zugerstrasse 76B, Baar 6340. VAT number is CHE -321.576.64 MWST.
· UK - lululemon.co.uk is owned and operated by lululemon athletica uk ltd, which is registered in England and Wales under company number 07655911. This entity is based in the United Kingdom at Mezzanine Level, Eighty Strand, London, WC2R 0DT. VAT number is 117 207 443.
If you are accessing the Sites from outside the EU (excluding the United Kingdom), Norway and Switzerland then please note that the content on the Sites is provided solely for the purpose of promoting sales to those located in these countries.
2. THESE TERMS.
Your use of our Site is subject to our Terms of Use, and our use of your personal information is in accordance with our Privacy Policy and Cookie Policy. Make sure to read these terms and policies carefully - you can save and print these terms if you need to.
When you purchase a Product from lululemon, the terms and conditions listed below (“Terms of Sale”) provide the legal information that applies. Therefore, before placing an order, you will be asked to accept these Terms of Sale. These are important as they tell you what to expect from us (and vice versa) and provide you with some helpful information, so please read these carefully.
If you breach any of these Terms of Sale, lululemon reserves the right to suspend or terminate your account and/or your order.
3. ABOUT YOU
Here at lululemon, we can only offer the sale of our Products if you’re at least 18 years of age, or of legal majority in your country of residence, and you are buying the Product for non-commercial use. We reserve the right to not accept your order if you’re under 18 years of age or to persons other than end consumers (i.e. resellers or businesses).
We only supply Products on the Site and in our Stores for domestic and private use. By ordering from us, you agree to not use any Product for commercial or business purposes. For Products purchased through our Stores and Site, we wanted to highlight that lululemon has no liability to you for any direct or indirect loss of profit, loss of business, business interruption, or loss of business opportunity. By submitting your Order to us, you agree that you are offering to purchase Product(s) exclusively for personal use.
Additional information for German & Spanish Guests:
For Guests using our German Site, we can only offer Products for sale to persons of legal age who are end consumers, i.e. who act for purposes that, in accordance with Article 13 of the Civil Code (BGB).
For Guest’s using our Spanish Site, we offer the Products for sale only to people over 18 years of age who are final consumers, that is, who act for purposes other than their commercial, business or professional activity in accordance with the Revised Text of the General Law for the Protection of Consumers and Users.
4. THIRD PARTIES AND OUR SITES.
For some of our Sites and in some of our Stores, we have chosen to partner with eShopWorld (“ESW”) to facilitate and process your transactions. In these countries, ESW is the merchant of record and by purchasing Products through these Sites, you also accept any additional terms or conditions under ESW that may apply. This will be made clear to you during your Guest journey and at the point you purchase the Products.
In some countries, we partner with third-party ecommerce platforms (each, a “Marketplace”). When purchasing Products via Marketplaces (for example, Zalando), you are agreeing to their terms and conditions. The ways in which your order is processed may vary depending on the Marketplace and this will always be made clear to you during the purchase process.
In some jurisdictions, lululemon sites or stores may be operated by local franchise partners (each, a “Franchisee”) who may be operating their own local site under license from us. When purchasing Products in those jurisdictions, you will be entering into a contract for sale with the Franchisee rather than us and may need to agree to any applicable terms or conditions that may apply.
1. PLACING, AMENDING AND CONFIRMING AN ORDER.
Route to placing an Order:
To place an order with us on one of our Sites, you will either be able to do so as a guest or via your account.
When checking out as a guest, you will be asked to provide your full name, email address, postal address and telephone number to enable us to process your order. These details will be processed in accordance with the Privacy Policy relevant to the Site. You can still access your order information and status of your order by putting your email address and order number into our search function, here.
You can also create an account (an “Account”) and place an order. To create an Account, you will need to provide us with your email address and create a secure password. Your Account creation and use of your Account is governed by our Terms of Use so please read those carefully. Once you’ve created your Account, you can use the Account to track your order and access details of previous orders.
How to place an Order:
To place a valid order, you will be required to submit your full name, postal address, email address, phone number, and a valid Payment Method (defined below) on the “Order Summary” page once you have selected the Product(s) you wish to buy (an “Order”).
When you place an Order, you should receive an acknowledgement e-mail confirming receipt of your Order. If you’re using a credit card, we’ll carry out a quick pre-authorisation via our third-party secure payment processor to make sure everything is ok for you to place your Order.
By completing the Order, you accept these Terms of Sale and your obligation to pay the total price.
Cancelling an Order:
If you’re quick, you may be able to cancel your Order. There is a short window (up to 1 hour) where it may be possible to cancel your Order via your account. After this time, unfortunately you won’t be able to make any changes – so you’ll have to return the Products to us in accordance with your Right of Withdrawal or our Returns, Refunds and Repairs Policy.
Order acknowledgement and confirmation:
We will send you an Order acknowledgement email detailing the Products that you have ordered. This is not an Order confirmation or Order acceptance from lululemon.
Acceptance and completion of the contract between us will occur at the point of dispatching your Order unless we have notified you that we do not accept your order, or you have cancelled it in accordance with these Terms of Sale.
Once your Order is out for delivery, we’ll send you a shipping confirmation of the Order to confirm that the Products have been dispatched. This will be sent via email to the email address you submitted when purchasing from us.
1. PRODUCTS AND PRICES.
Product information:
We try to ensure that all of the information that you see is correct, however sometimes the busy teams here at lululemon might miss something, so we may need to amend prices, Product descriptions and promotional codes from time to time. If this affects your Order, we’ll let you know.
Product colours, specific detailing and packaging may vary slightly from Site images. Our site images are for illustrative purposes only and whilst we make every effort to display detailing and colours as accurately as possible, we cannot guarantee how such colours will display on your device.
Product prices:
The prices that you see on our Sites include VAT, but please be careful to check any other taxes or location specific delivery fees that may be applicable to your Orders.
Product availability:
All lululemon Products are subject to availability. To be able to keep providing you with all of the new and innovative items that you see, some Products on our Site may not be available in Stores, and vice versa. lululemon cannot make any representation or warranty that any Product will be available at any time or location. Don’t worry - we will inform you by email as soon as possible if a Product in your Order is not available and/or we’ve had to cancel your Order, and you will be refunded any respective amount(s) to your original Payment Method.
1. HOW TO PAY.
Acceptable payment methods (each, a “Payment Method”) may vary from time to time and by Site - these will be shown on the “Order Summary” page – you can find more info on these in the FAQs under Ordering and Payment. We will place a pre-authorisation charge on your Payment Method when you place your Order, however we will not charge your Payment Method until we dispatch your Order.
Generally, acceptable payment methods include, but are not limited to, Visa, MasterCard, American Express, Visa Debit, JCB Discover, Paypal, Maestro, UnionPay, and the lululemon gift card (“Gift Card”).
Some alternative payment methods (“Alternative Payment Methods”) may be available through certain third-party payment providers on some of our Sites, including, but not limited to, Klarna, Afterpay, Apple Pay, and PayPal. By using an Alternative Payment Method, you also accept any additional terms or conditions under the respective third-party payment provider. Your payment provider may charge you for using your card or Alternative Payment Method. Please check the terms and conditions with your selected payment provider carefully and in advance of submitting your payment details.
On some Sites we’re working in cooperation with Klarna Bank AB (publ) to offer you the option to pay through Klarna or “Pay Later in 3”. These payments are made subject to Klarna’s terms and conditions, which can be found here. In addition, your personal data is handled in accordance with applicable data protection laws and in accordance with Klarna’s privacy notice, found here. You can find out more about paying with Klarna in our FAQs. Please always spend responsibly.
2. SECURITY CHECKS ON YOUR INFORMATION.
Here at lululemon, we want to make sure our Guest’s information is safe. We take reasonable care to ensure your Order and subsequent transactions are conducted via a secure link.
We may also procure the services of fraud prevention companies and we may share details of your Order with them, for the purpose of detecting and preventing fraudulent use of Payment Methods – this is done in accordance with our Privacy Policy.
1. DELIVERY.
We aim to make sure your Order is with you by the estimated delivery timeframes set out in our Shipping Policy, but sometimes things happen that we can’t control.
If an Event Outside Our Control (defined in section 13 below) prevents us from getting the Products to you by the estimated delivery date, we will contact you with a revised estimated delivery date. Either way, you can track your order via your account and shipping confirmation email.
How we deliver:
The Products will be delivered to the address that you provide to us in your Order (on the basis that it is a valid address).
We use several shipping providers across our lululemon Sites to deliver your Orders to you, including but not limited to: Royal Mail, UPS, DPD and DHL (each, a “Shipping Provider”). We aim to use the most appropriate delivery service available in your region (and certain services may not be available for us to use). In addition, the Shipping Providers may vary depending on whether you have chosen standard or express delivery at checkout – which means you could have multiple Shipping Providers delivering your Order. For more information, see our Shipping Policy.
Once we have received your Order and we have dispatched the Products, you will be contacted by us to let you know we’ve confirmed your Order. You may also be contacted directly by the Shipping Provider to provide you with updates on the status your Order. We are not responsible for the content or timing of these notifications, including the accuracy and frequency of any email. The Shipping Confirmation email shall also serve as our Order acceptance.
Delivery is completed when the Product is delivered to the address submitted in your Order, at which time the Product(s) become your responsibility. You own the Products once we have received payment in full (including any delivery charges) so make sure you take reasonable care of them.
lululemon cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions that you give to the Shipping Provider.
Split deliveries:
Sometimes, we may need to split your Order into multiple deliveries to make sure the Products get to you as soon as possible. Delivery practices may vary depending on which Shipping Provider is delivering the Products, but we’ll be sure to select the most appropriate method, depending on the nature and number of the Products that you have ordered. While most products ordered via the Sites are shipped to you from our distribution centre, some products may be shipped directly from one of our Stores. Either way, we try to ensure that the Products reach you as quickly as possible.
Damaged and missing Products:
If you notice that any Product you receive is damaged, or in the event you have Product(s) missing from your Order, please reach out of us via the contact information below.
In the event that your Order doesn’t get to you (and you believe it has been lost in transit), please contact us and we will try to look into this for you. Make sure to check any potential safe spaces or with your neighbours – sometimes our Delivery Providers will leave your Order in these places to ensure you receive it on the estimated delivery date.
If you’re reaching out to us after thirty (30) days to let us know you haven’t received your Order, but it is showing as delivered on your tracking information, unfortunately you’ll need to contact your bank to obtain a refund (and dispute the charge stating that the goods have not been received) as this is outside of our Returns, Refunds and Repairs Policy.
Risk and title of Products:
Title (which essentially means the ownership of) the Product passes to you upon successful delivery by the Shipping Provider. Risk of loss passes to you upon delivery by lululemon of the Products to the Shipping Provider. This means, once we’ve handed over the Products to the Shipping Provider, you take responsibility for any loss or damage that may occur to the Products, however we still retain title of these until they reach you.
1. RETURNS, REFUNDS AND REPAIRS POLICY.
Our returns policy:
This Returns, Refund and Repairs Policy is without prejudice to any right of withdrawal (set out below) or warranties applicable to you (“Consumer Rights”). Please see “Right of Withdrawal” and “Warranties, Guarantees and Limitation of Liability” sections below, for more information!
If you are not 100% satisfied with a Product you have purchased, you have thirty (30) days from the date you received your Order to return such Product to us. You can do this via our online returns portal or by bringing the Product into one of our Stores. You are legally obligated to take reasonable care of the Products while they are in your possession. Refunds will be issued via the Payment Method of your Order or to a lululemon Gift Card.
If you have returned a Product to us because it is faulty or not fit for purpose, lululemon will refund the full price of the defective Product, including any applicable delivery charges. In some circumstances you may also be offered a repair or replacement. For products which are faulty or not fit for purpose, you may be entitled to longer than 30 days from the date you received your Order subject to the statutory rights available to you in the location where you made your purchase.
Please note - if you paid for your Order using Klarna or PayPal, we can only accept returns of the Products via our online portal. If you try to take these to a Store, they will not be able to process your refund.
Returns Locations and options:
We do not accept returns on any Product outside of the country it was originally purchased in (for example, we can’t accept a return in Germany if you originally bought your items in the UK).
You can exchange the Product(s) in a Store in a different country to where you bought your Product for items of the same value (based on the value in the local currency pf the store you are returning it to). Also, where the Store’s local currency differs from the original currency where purchased, you may be required to pay the difference in the cost of the Product(s). For example, if you’re looking to exchange a pair of align leggings that you bought in Ireland for €98EUR, you’ll only be entitled to an exchange value of £88GBP.
We are also unable to accept returns at any of our license partner Stores which are located in Harrods, Selfridges, Brown Thomas and Le Bon Marché and all our global outlets, including those in the EU at Bicester Village and Wertheim Village.
Conditions for return:
All returned Products must be unwashed with hangtags still attached. If you’re returning your Product to us in store, please bring proof of purchase and your original method of payment with you at the time of return. All garments are subject to inspection and we may refuse a refund if we believe that the item does not meet our Returns, Refunds and Repairs Policy, including but not limited to has been worn, damaged or soiled by you. Please see our Returns, Refunds and Repairs Policy for full details and additional information.
When sending any Product(s) back to us, we strongly recommend that you obtain and safely store proof of postage until your refund is processed. Sometimes, we might ask you for a copy of this to allow us to track where your return is! In the event that you are unable to provide proof of postage and we cannot locate your return, lululemon has the right to refuse a refund for the Product(s).
Refunds:
For return which qualify, you will receive a full refund of the price you paid for the Product, less any applicable shipping or delivery charges, which are non-refundable. lululemon will process the refund as soon as possible, and in any event, within thirty (30) calendar days of the date you gave us notice of the return. If the Products were delivered to you, you must return the Products as soon as reasonably practicable. Unless the Products are faulty or not fit for purpose, you will be responsible for the cost of returning the Products to us.
Exclusions for returns and refunds:
Without prejudice to any Consumer Rights, Products excluded from our Returns, Refunds and Repairs Policy are underwear, swimwear, headwear, facemasks, personalised items and water bottles. Gift Card returns and refunds are governed by our Gift Card Policy which can be found in the Terms of Use. Generally, we will accept refunds of Gift Cards to your original payment method which were purchased online in accordance with your Right of Withdrawal. Gift Cards purchased in store are not refundable.
For more information on how to return an item, please visit our Returns, Refunds and Repairs Policy and/or our Frequently Asked Questions.
Exchanges:
Unfortunately, we are unable to provide exchanges online due to product availability. If you do want to change your Product(s), you’ll essentially need to send your original Order back to us and repurchase in your new size/colour.
Exchanges may be possible in one of our stores. If you do want to try and exchange your Product, you can head to one of our stores and our friendly team can assist you. Please note – availability of sizes, styles and products varies in each store so it may not be possible to exchange your Product. We are not responsible for any costs incurred by you in relation to travelling to/from a store to try and make an exchange.
Repairs:
Our “Mend It, Don’t End It” service offers Guests the ability to get their Products repaired. The service is currently only available in specific locations and available for: unravelled stitching, missing buttons, issues with bonding, and broken clasps, straps, and zips.
Please note, this service is available at lululemon’s sole discretion and is carried out in accordance with our Returns, Refunds and Repairs Policy.
For more information on how to get an item repaired, please visit our Returns, Refunds and Repairs Policy and/or our Frequently Asked Questions.
We make available certain discount and loyalty programs for qualifying individuals. These programs are subject to change and may have additional terms and conditions that apply, including but not limited to the Sweat Collective Terms and Conditions and student discount providers such as UNiDAYs.
Unless otherwise provided for in a separate discount or loyalty program agreement: (i) lululemon may restrict the Payment Methods used in connection with an applicable discount (for example, a debit or credit card may be required); and (ii) you may not purchase Product with your applied discount with the intent to commercially resell.
lululemon reserves, and you acknowledge and agree that lululemon has, the absolute right to deny use of any discount or refuse Orders for any person suspected of reselling or orders which have characteristics of reselling.
1. RIGHT OF WITHDRAWAL.
Please be aware the following section only applies to orders made on our Sites. If you have purchased Product in one of our stores, the below is not applicable and cannot be relied upon.
Where required by law, you may withdraw from the contract at any time, for any reason, without penalty or need to give an explanation within fourteen (14) days from the date of delivery of the Products. For split orders, the relevant term shall begin on the date of delivery of the latest Product.
You may exercise your right of withdrawal by providing us with the information provided in Annex 1 (the “Withdrawal Form”) via the email, phone, or address listed below under the “Contact Us” section below.
In the event of withdrawal, you shall return the Products to lululemon without undue delay, and in any event, within fourteen (14) days from the date on which the notice of withdrawal was provided to lululemon (“Date of Withdrawal”), such return being at your own cost.
Any returned Product should ideally be carefully stored in its original packaging, used only for the purpose of verifying its nature, specifications, and size, and show no signs of wear or dirt. lululemon reserves the right to reject any returned Product that does not meet the above-mentioned requirements.
If you have exercised your right of withdrawal, you will receive a full refund of the price paid for the Products without undue delay, and in any event, within fourteen (14) days from the Date of Withdrawal, using the original Payment Method of the Order. lululemon may withhold the refund until the returned Product is properly received by lululemon or until you demonstrate that the Product has been correctly returned, whichever occurs first. We are not obligated to refund shipping costs of the Products in the event you specifically selected a delivery method other than standard delivery (i.e. if you pay for next day delivery, we will only refund you for standard delivery).
Just to let you know, if you’re returning a Gift Card under your right of withdrawal, we will only accept it if you’ve not used it. Any gift cards where all or part of the value has been spent shall not be accepted and we have the right to reject this.
In addition to the right of withdrawal, lululemon offers a Returns, Refunds and Repairs Policy, which can be found here and as shown above. Please review this carefully.
1. WARRANTIES, GUARANTEES AND LIMITATION OF LIABILITY.
You may not transfer or assign your rights or obligations to another person without our express agreement. We may transfer or assign our rights and obligations under these Terms of Sale or appoint third parties to assist us in performing our obligations at any time, provided that this will not reduce our obligations to You.
The Contract between you and us is binding.
Limitation of liability:
To the maximum extent permitted by the applicable law, when you order goods from the Site, to the extent permitted by applicable law, our aggregate liability to you for any loss or damage arising in connection with these Terms of Sale shall be limited in respect of each claim, to the purchase price of your order.
Nothing in these Terms of Sale shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these Terms of Sale shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.
Guarantees & Warranties:
We do not guarantee that our Sites will always be available or be free from error, virus or similar.
We may provide links to other websites, including but not limited to our Privacy Policy, Terms of Use and Cookies Policy. Where we do this, the links are provided for your convenience only and we cannot be responsible for the content or availability of those websites or Your use of them.
Although we aim to provide information that is accurate and up to date, we do not guarantee to do so. You are responsible for making sure that your reliance on our Sites is suitable for your own purposes and the information that we provide is not intended to be advice you should rely on. The information contained on our Sites is provided on an "AS IS" basis.
To the fullest extent which the law allows, we exclude all warranties and representations of any kind with respect to our Sites and their contents.
Our Quality Promise is our limited guarantee that the Product you purchase will perform as intended and detailed in each Product’s applicable “Why We Made This” section on the hang tag or Product description page on the Platform. This limited guarantee is restricted to one (1) year from the date of purchase, and proof of purchase is required. This limited guarantee a) only applies to Guests that have an Account with us, and b) does not apply to Products impacted by ordinary wear and tear, personal preference, misuse or accidents. This Quality Promise does not affect your statutory rights. For Products where the Quality Promise does not apply, please see our Returns, Refund and Repairs Policy and our Quality Promise FAQs for additional information.
Some of our Sites have extra laws that we need to let you know about if you’re shopping with us on these. Please read the below carefully if you are shopping with us in France, Germany, Spain or on our EU Site.
EU Site:
If you’re shopping with us from an EU territory (including on our EU Site), you are entitled to rely on a two (2) year guarantee period as protection against faulty goods, or goods that do not look or work as we have advertised. Under this obligation, our responsibility to you will be to either:
· Repair the product;
· Refund you for the product; or
· Replace the product.
It is in our sole discretion which one of the above options we choose to take based on our obligations. This right is in addition to your Right to Withdraw and our Returns, Refunds and Repairs policy.
In some EU territories, you may be entitled to longer guarantee periods (for example, if youre shopping with us in Sweden, your statutory guarantee period is three (3) years from the date of purchase). For further information on your statutory rights, please see the EU Consumer Guarantees page here.
The requirement for you to prove that non-conformity of goods was present at the time of purchase differs across EU states. However, for all EU states, you will not be required to prove the non-conformity of the Product for a period of twelve (12) months from the date of purchase.
Germany:
The law governing representations and warranties applies. lululemon does not provide any guarantee within the meaning of Section 443 of the Civil Code (BGB).
The limitation period for warranty claims due to defects other than fair wear or tear is six (6) months after delivery of the goods which may be extended to two (2) years in the event you can establish that the fault was present within the first six (6) months following purchase. We may require you to show proof of payment or the relevant invoice, as we will need to see when you bought your Product to enable us to comply with your rights under this warranty.
Any non-conformity that arises in your Product within the first twelve (12) months from the date of purchase shall be deemed to have been present prior to purchase and you will not be required to prove it was free from any defect at the time of purchase.
Also, we wanted you to know that under these Terms of Sale:
· lululemon is liable for damage to life, body or health caused by lululemon, its representatives or vicarious agents. lululemon remains liable for damage caused intentionally or due to gross negligence on the part of lululemon, its representatives or vicarious agents;
· lululemon is liable in accordance with the provisions of the Product Liability Act in the event of product liability or other liability that cannot be limited or excluded on the basis of German law;
· lululemon is liable for losses due to slightly negligent breaches of essential contractual obligations by lululemon, its representatives or vicarious agents. Essential contractual obligations are those obligations that form the basis of the agreement, that were crucial to the conclusion of the agreement and that concern the performance on which you can rely (so-called cardinal obligations). lululemon's liability in this regard is limited to damages that are typical and foreseeable at the time of entering into this agreement;
· lululemon is liable for loss of data only up to the amount of the normal restoration costs that would have been incurred if proper and regular data backup measures had been applied; and
· Any other liability of lululemon due to slight negligence is fundamentally excluded.
France:
The following additional guarantees shall apply:
· Under Article L217-4 of the French Consumer Code, we are responsible for delivering the goods in conformity with the Terms of Sale and we are liable for any lack of conformity existing at the Delivery Date. We’re also liable for defects in conformity resulting from the packaging, assembly instructions or installation where this is our responsibility under the Terms of Sale.
· Under Article L217-5 of the French Consumer Code, the Products will comply with the Terms of Sale if (a) the Product(s) is suitable for the use usually expected of a similar product and the Product(s) presents the qualities that you can legitimately expect having regard to the public statements made by us (i.e. description, advertising and/or labelling) or (b) if both parties agree on the Product characteristics or that the Product is suitable for any special use sought by you and we have brought this to your attention and you have accepted.
· Under Article L217-12 of the French Consumer Code and under the first paragraph of Article 1648 of the French Civil Code, you need to take action resulting from lack of conformity in the Product(s) must be within two (2) years from the Delivery Date. You must keep the invoice or receipt showing payment to benefit from the guarantee. Warranties will only be applicable if the product has been used correctly, in accordance with the purposes of use and the washing instructions appearing on or supplied with the Product. You are not required to prove that the defect (subject to fair wear and tear) was present at the time of purchase for the period of two (2) years from the date of purchase and any non-conformity will be deemed to have been present at that time.
· Under Article L217-16 of the French Consumer Code, where you request a repair (covered by the above guarantees) and such repair takes longer than seven (7) days, we will extend the duration of the guarantee by the same number of days.
· Under Article 1641 of the French Civil Code, we are responsible for guaranteeing against hidden defects in the Product(s) which make it unfit for use for which it is intended or where it reduces your use to such an extent that you would not have bought it.
As a result of the above, you have the right choose to repair or replace the Product which does not conform, provided that your choice does not result in a cost that is manifestly disproportionate to the other option, taking into account the value of the Product or the seriousness of the defect.
Spain:
If you bought your Product from us before 1 January 2022, we are responsible for any lack of conformity that appear within two (2) years from the date of supply of the Products. If you bought your Product from us on or after 1 January 2022, we are responsible for any lack of conformity of the Products that appear within a period of three (3) years from the date of supply of the Products In any event, any non-conformity that arises in your Product within the first twelve (12) months from the date of purchase shall be deemed to have been present prior to purchase and you will not be required to prove it was free from any defect at the time of purchase.
If you choose to bring action against us on the basis of conformity, you have the right to:
· not be required to provide evidence of the lack of conformity of the Product for a period of two (2) years from the Delivery Date of the Product.
This is because, under Article 117 of the Consolidated Text of the General Law for the Defense of Consumers and Users, we are required to deliver the Products in accordance with the Terms of Sale and we are responsible for the lack of conformity that exists at the time of delivery.
Under Article 115 of the Consolidated Text of the General Law for the Defense of Consumers and Users, where the Products we deliver to you comply with the applicable subjective and objective legal requirements and they have been correctly installed and integrated, these Products will be considered to be delivered in accordance with the Terms of Sale.
EVENTS OUTSIDE OUR CONTROL.
lululemon is not liable or responsible for any failure to perform, or delay in performance of, any of its obligations under any contract that is caused by events outside our reasonable control (“Events Outside Our Control”).
An Event Outside Our Control includes any act, event, non-happening, omission, or accident beyond our reasonable control, and particularly includes the following, without limitation: (a) strikes, lockouts, or other industrial action; (b) civil commotion, riot, invasion, terrorist attack, threat of terrorist attack, war (declared or not), or threat or preparation for war; (c) fire, explosion, storm, flood, earthquake, subsidence, or other natural disaster; (d) impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport; (e) impossibility of the use of public or private telecommunications networks; (f) acts, decrees, legislation, regulations, or restrictions of any government; and (g) pandemic or epidemic.
lululemon's performance under any contract is deemed to be suspended for that period that the Event Outside Our Control continues, and we will have an extension of time for performance for the duration of that period. We will make reasonable efforts to bring the Event Outside Our Control to a close or to find a solution by which our obligations under the Contract may be performed despite the Event Outside Our Control.
1. RETENTION OF THE AGREEMENT.
For our Guest’s shopping on our French Site, we wanted to let you know that lululemon will retain and archive a copy of all Orders placed by you worth over €120, for a period of 10 years in accordance with Article L213-1 of the French Consumer Code. You have a right to access these at any time by contacting us via the info provided in the “Contact Us” section below.
2. THIRD-PARTY RIGHTS.
This contract is between lululemon and you. No other person shall have any right to enforce any terms herein except for any group company of lululemon.
3. WAIVER.
If either party fails to insist that the other perform any of its obligations under these Terms of Sale, or if either party does not enforce its rights against the other party, or delays in doing so, that will not mean that the concerned party has waived its rights against the other and will not mean that the other party does not have to comply with those obligations. If either party waives a default by the other, it will only do so in writing, and that will not mean that it will automatically waive any later default.
4. MISCELLANEOUS.
If any provision of these Terms of Sale is held to be invalid, illegal, or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality, or unenforceability will not affect the effectiveness or validity of any provision in any other jurisdiction, and these Terms of Sale will be reformed, construed, and enforced in such jurisdiction as if such provision had never been contained herein.
Any headings or titles herein are for convenience only. lululemon's performance of these Terms of Sale is subject to existing laws and legal process, and nothing contained in these Terms of Sale, our Privacy Policy, our Cookie Policy, or our Terms of Use is in derogation of lululemon’s right to comply with law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by lululemon with respect to such use.
5. LANGUAGE.
English shall be the non-exclusive language of these Terms of Sale and any communications, agreements, and proceedings between us. In the event of a dispute in relation to these Terms of Sale, the parties may agree that any proceedings and communications take place in the local language of that Site or where the contract between the parties was formed. These Terms of Sale have been drafted in English and any translation of these Terms of Sale will be for convenience only.
6. ENTIRE AGREEMENT.
These Terms of Sale, the Terms of Use, Privacy Policy, and Cookie Policy, as applicable, constitute the entire agreement, superseding all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and lululemon with respect to our Site.
7. REVISIONS TO THESE TERMS OF SALE.
We may revise these Terms of Sale from time to time. Every time you place an Order, the Terms of Sale in force at that time will apply to your Order upon confirmation by us. Whenever we revise these Terms of Sale, we will notify you that these Terms of Sale have been amended indicating the most recent date of updates at the bottom of this page.
8. GOVERNING LAW AND JURISDICTION.
These Terms of Sale shall be:
For our French Site - governed by, construed, and enforced in accordance with the law of France, and any applicable local laws therein, without giving effect to any conflict or law provisions.
For our German Site - governed by, construed, and enforced in accordance with the law of Germany, and any applicable local laws therein, without giving effect to any conflict or law provisions.
For our Spain Site - governed by, construed, and enforced in accordance with the law of Spain, and any applicable local laws therein, without giving effect to any conflict or law provisions.
For our EU Site - governed by, construed, and enforced in accordance with the laws of the country in which the Products were delivered, and any applicable local laws therein, without giving effect to any conflict or law provisions.
For our UK Site - governed by, construed, and enforced in accordance with the law of England and Wales and any applicable local laws therein, without giving effect to any conflict or law provisions.
1. COMPLAINTS PROCEDURE.
We always try to settle disputes with Guest’s directly through our Guest Education Centre. However, if you are still unhappy with the resolution provided to you, it is open to you to contact a certified dispute resolution provider to help you.
We have procedures for investigating and dealing with your queries and complaints about our Sites. You can get in touch with us using the information in the “Contact Us” section below.
If we are unable to resolve your complaints, you may consider submitting a complaint via either of the below:
· If you are in the EU, you can use the EU online dispute resolution service at https://ec.europa.eu/consumers/odr/. You can also use that service to obtain information about approved dispute resolution services in your own country.
· For Guest’s using our German Site, we want you to know that lululemon is in no way obliged or willing to participate in a dispute resolution procedure before a dispute resolution body in accordance with the Consumer Dispute Settlement Act (VSBG).
· If you are in the UK, you can contact any dispute resolution body approved by Trading Standards, such as Retail ADR at https://www.retailadr.org.uk/.
1. CONTACT US.
If you have questions and you can’t find the answer in our FAQs, please contact us via:
Email:
All of our Guests can email us at [email protected], and our Guest Educators will assist you, wherever possible.
As our teams are working as hard as possible to help everyone and resolve your issues, we aim to respond to your initial request within 72 hours, but this may vary depending on how busy they are – so please be patient with them. Our Educators in our Stores and at our Guest Education Centre always try to support our Guests, but we do not tolerate abusive or threatening behaviour. In those circumstances, we fully reserve our rights to suspend your Account, prohibit you from vising our Stores or placing orders with you. Any serious abuses and threats to our Educators will be reported to the relevant authorities.
Call us:
If you’d prefer to chat to one of our Guest Educators, you can call us on:
· For Guests shopping on our EU, French, Spanish and UK sites: 0805 220 520
· For Guests shopping on our German Site: 0800 000 3571
Please note that unfortunately, at this time, we can only discuss any queries or complaints over the phone in English. If you wish to speak to one of our team in your native language, please contact us via email and they’ll be happy to help.
Also, if you’re calling us from outside of the UK, please be sure to check whether any additional international call costs apply.
Live Chat:
If you’re shopping on our German, French, Spanish and UK sites, you can chat to us via our live chat.
Just to note, if you want to use this service, you’ll need to provide us with your full name, email address and your telephone number before we can speak to you via live chat.
These Terms of Sale were updated as of 3 October 2024 and apply to any purchases made after that date – whether in one of our Stores or at one of our Sites. We reserve the right to update these terms from time to time.
ANNEX 1:
Withdrawal Form: “I hereby notify lululemon that I am withdrawing from the agreement relating to the sale of the products below:
Order number:
Product(s):
Ordered on: [date]
Order received on: [date]
[Your name, postal address (street, postal code, city, country), signature, and date of signature (if in writing)]”
**Please note, if you are NOT exercising your Right to Withdraw (and returning Product in accordance with our Returns, Refunds and Repairs Policy) we will not accept returns to the below addresses nor will lululemon be liable for any costs of doing so.
For our UK Guests, please return the Product(s) to: Bleckmann Fashion & Lifestyle Logistics, FAO Attn. lululemon UKRC, 11D Broadmoor Road, South Marsden Industrial Estate, Swindon, SN3 4WB.
For Guests using all other Sites, please return the Product(s) to: LULULEMON ATHLETICA C/O, BLECKMANN F, LLM EUStores, Conradweg 26, 4612D, BERGEN OP ZOOM.